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This PayPal Data Protection Addendum for Card Processing Products (this "Addendum") applies to any product, service, or other offering where a member of the PayPal Group ("PayPal") provides card processing, gateway and/or fraud protection services (the "Payment Services") to you. This Addendum does not apply to PayPal wallet services such as pay with PayPal, Venmo, or PayPal’s pay later offers. This Addendum forms part of the applicable agreement between you ("you" or "Merchant") and PayPal that governs PayPal’s provision of the Payment Services to you (the "Agreement") and is incorporated by reference therein. In the event there is any conflict between the terms of this Addendum and the Agreement, the terms of this Addendum will control. Capitalized terms used but not defined in this Addendum have the meaning set out in the Agreement.
This Addendum is effective as of the later of (i) the effective date specified in the Agreement or (ii) the effective date stated in the notice posted or provided to you in connection with this Addendum. We may amend this Addendum from time to time. The revised version will be effective at the time we post it on our website, unless otherwise noted. If our changes reduce your rights or increase your responsibilities, we will post a notice on the "Policy Updates" page of our website within the timeframe required by the Agreement. If you do not agree with any change to this Addendum, you may discontinue your use of the Payment Services.
The following terms have the following meanings when used in Part A of this Addendum:
"Controller" means an entity that determines the purposes and means of the processing of Personal Data, or, if such term (or terms addressing similar data protection and privacy roles) is defined in Data Protection Law, "Controller" shall have the meaning as defined in the applicable Data Protection Law including a "Business" as defined in the CCPA.
"Customer" means your customers who use the Payment Services and for the purposes of Part A of this Addendum, are data subjects.
"Customer Data" means the Personal Data that (i) the Customer provides to you and you pass on to PayPal through the use by you of the Payment Services and (ii) PayPal may collect from the Customer’s device and browser through use by you of the Payment Services.
"Data Protection Laws" means any applicable data protection laws, regulations, directives and regulatory requirements applicable to PayPal’s provision of the Payment Services, including any amendments thereto and any associated regulations or instruments (e.g., the California Consumer Privacy Act 2018, Cal. Civ. Code § 1798.100 et seq ("CCPA"), the General Data Protection Regulation (EU) 2016/679 (GDPR), the Australian Privacy Act 1988 (Cth) the Personal Information Protection and Electronic Documents Act (Canada), the Personal Data (Privacy) Ordinance (Cap.486) (Hong Kong), the Brazilian General Data Protection Law, Federal Law no. 13,709/2018 and the Personal Data Protection Act 2012 (Singapore)).
"PayPal Group" means PayPal, Inc. and all company entities which PayPal, or its successor(s), directly or indirectly from time to time owns or controls.
"Personal Data" means any information relating to an identified or identifiable natural person (a "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Process" or "Processed" or "Processing" means any operation or set of operations performed upon Personal Data, including collection, recording, retention, sharing, organization, storage, access, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, making available, alignment, combination, blocking, deleting, erasure, or destruction.
PayPal shall comply with the requirements of the Data Protection Laws applicable to Controllers in respect of the Processing of Customer Data under this Addendum (including without limitation, by implementing and maintaining at all times all appropriate security measures in relation to the Processing of Customer Data) and shall not knowingly do anything or permit anything to be done with respect to the Customer Data that likely would lead to a breach by Merchant of the Data Protection Laws. PayPal shall only transfer Customer Data to third parties, sub-processors or members of the PayPal Group who shall sign written agreements which contain terms for the protection of Customer Data, which are no less protective than the terms set out in this Addendum.
The parties acknowledge and agree that Merchant and PayPal are each independent Controllers in respect of all Customer Data Processed in connection with the Payment Services. As such, PayPal independently determines the purpose and the means of the Processing of such Customer Data and is not a joint Controller with Merchant with respect to such Customer Data. The parties acknowledge and agree that PayPal is permitted to use, reproduce and Process Customer Data and payment transaction data for the following limited purposes:
Merchant shall (i) notify Customers in their privacy policy that PayPal is an independent Controller for the purpose of Processing Customer Data and (ii) include a link to the PayPal privacy statement available at braintreepayments.com in Merchant’s privacy policy.
The parties agree to co-operate with each other to the extent reasonably necessary to enable the other party to adequately discharge their responsibility as an independent Controller under Data Protection Laws. The parties agree that to the extent Merchant receives a subject access request or any exercise by a Customer of its rights under Data Protection Laws, Merchant shall respond to such Customer’s access request directly. Merchant also shall inform the Customer that they may exercise their data subject rights in connection with the Payment Services with PayPal according to the instructions described in the Privacy Statement available at www.paypal.com r. In addition, if in connection with any security incident, PayPal determines in its sole discretion that it must notify affected Customers and PayPal does not have the necessary contact information about an affected Customer to make such communication, then Merchant shall use commercially reasonable efforts to provide PayPal with information about Customers that Merchant may possess for the limited purpose of PayPal’s compliance with applicable notification obligations regarding affected Customers under Data Protection Laws.
We each agree that PayPal may transfer Customer Data Processed under the Addendum outside the country where it was collected as necessary to provide the Payment Services. If PayPal transfers Customer Data protected under this Addendum to a jurisdiction for which the applicable regulatory authority for the country in which the data was collected has not issued an adequacy decision (an "Adequacy Decision”), PayPal will ensure that appropriate safeguards have been implemented for the transfer of Customer Data in accordance with the applicable Data Protection Laws. For example, and for purposes of compliance with the GDPR, PayPal relies on Binding Corporate Rules approved by competent supervisory authorities and other data transfer mechanisms for transfers of Customer Data within the PayPal Group.
With respect to your data transfers to a PayPal Group member located in a country that has not received an Adequacy Decisions of your Customers located in the European Union, Switzerland, the Europeans Economic Area, and/or their member states or the United Kingdom, the parties each agree that (i) to the extent applicable, your signing of the Agreement will be deemed to be signature and acceptance of the European Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to the GDPR ("EU Transfer Clauses”) by Merchant, as the data exporter and in the role of controller, and will be deemed to be signature and acceptance of the standard data protection clauses specified in regulations made by the Secretary of State under section 17C(b) of the 2018 Data Protection Act and for the time being, in force in the United Kingdom (the "UK Transfer Clauses”), as the data exporter (ii) to the extent applicable, the PayPal Group member’s signature of the Agreement will be deemed to be signature and acceptance of the EU Transfer Clauses by such PayPal Group member, as the data importer and in the role of controller, and will be deemed to be signature and acceptance of the UK Transfer Clauses, as the data importer; and (iii) the parties shall be subject to the Module 1 provisions of the EU Transfer Clauses. In the event the European Commission or the UK Secretary of State (or other applicable UK authorized body) revises and thereafter publishes new EU Transfer Clauses or UK Transfer Clauses, respectively (or as otherwise required or implemented by the European Commission or the UK Secretary of State (or other applicable UK authorized body)), the parties agree that such new EU Transfer Clauses or UK Transfer Clauses, as applicable, will supersede the present EU Transfer Clauses or UK Transfer Clauses, as applicable. The EU Transfer Clauses (Module 1) and the UK Transfer Clauses will be incorporated into the Agreement by reference and will be considered duly executed between the parties upon entering into force of this Agreement subject to the following details:
A) EU Transfer Clauses
option 1 of Clause 17 (Governing law) shall apply and the laws of Luxembourg shall govern the EU Clauses;
in accordance with Clause 18 (Choice of forum and jurisdiction), the courts of Luxembourg will resolve any dispute arising out of the EU Clauses; and
The parties agree that the details required under the EU Transfer Clauses Appendix are as set forth on Attachment 1.
B) UK Transfer Clauses
Clause II(h)(iii) is incorporated and signature of the Agreement by PayPal will be deemed the requisite initials from PayPal as the data importer;
The parties agree that the details required under Annex B of the UK Transfer Clauses are as set forth on Attachment 1 (to the extent applicable).
Appendix to the EU Transfer Clauses and Annex B of the UK Transfer Clauses
A) The following is applicable, to the extent required, under the EU Transfer Clauses and the UK Transfer Clauses
Annex 1.A. List of Parties
Data Exporter
Data Importer
Annex 1.B. Description of Transfer
Data subjects Whose Personal Data is Transferred
The personal data transferred concern the following categories of data subjects:
Categories of data
The personal data transferred may include the following categories of data:
Sensitive data (if appropriate) and Applied Restrictions or Safeguards
The personal data transferred concern the following categories of sensitive data:
Nature of the Processing
As set forth in the Agreement.
Purposes of the transfer(s)
The transfer is made for the following purposes:
The Period for which the Personal Data will be Retained, or, if that is not Possible, the Criteria Used to Determine that Period
The data importer only retains the personal data for as long as is necessary with regards the relevant purpose(s) it was collected for (please see purposes above). To determine the appropriate retention period for personal data, the data importer considers the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of the personal data, the purposes for which the personal data is processed and whether such purposes can be achieved through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
For transfers to (Sub-) Processors, also Specify Subject Matter, Nature and Duration of the Processing
The data importer may share personal data with third-party service providers that perform services and functions at the data importer’s direction and on its behalf. These third-party service providers may, for example, provide an element of the services provided under the Agreement such as customer verification, transaction processing or customer support, or provide a service to the data importer that supports the services provided under the agreement such as storage. When determining the duration of the processing undertaken by the third-party service providers, the data importer applies the criteria provided above in this Annex1.B.
Annex 1.C. Supervisory Authority
In accordance with Clause 13(a) of the EU Transfer Clauses, the supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated shall act as competent supervisory authority.
Annex II. Technical and Organisations Measures Including Technical and Organisational Measures to Ensure the Security of the Data
1. Pseudonymization, Encryption and the Protection of Data During Transmission.
PayPal’s policies ensure compliance with this principle and require the use of technical controls to prevent the risk of disclosure of personal data. PayPal employs encryption in transit and at rest for all personal data. We also employ industry standard pseudonymization techniques, such as tokenization to protect personal data where applicable. PayPal has comprehensive policies that provide key obligations and processes to protect data when it is transferred within the enterprise and externally with third parties.
2. Change Management and Business Continuity.
PayPal’s robust change management process protects the ongoing availability and resiliency of data and systems throughout their lifecycle by ensuring that changes are planned, approved, executed, and reviewed appropriately. The Company’s business continuity management process provides a framework for building organizational resilience with the capability of an effective response that safeguards the interests of its key stakeholders.
3. Disaster Recovery.
PayPal’s robust disaster recovery program has processes for recovering information or technology systems in the event of any significant disruption, focusing on the IT systems that support critical business processes and customer activities. PayPal’s technology infrastructure is housed in multiple secure data centers, with primary and secondary capability, each equipped with network and security infrastructure, dedicated application and database servers and storage.
4. Regular Testing, Assessment and Evaluating Effectiveness of Technical and Organizational measures.
PayPal regularly plans, executes and reports on the results of the Company’s testing program to assess and evaluate the effectiveness of its technological and organizational measures. The program is managed through our enterprise risk and compliance team who work with relevant stakeholders to obtain and evaluate information required for testing, reporting and remediating as necessary.
5. User Identification and Authorization.
PayPal’s access management processes require users to log into the corporate network using a unique corporate network account ID and password for user identification and authentication before accessing any other in-scope applications. Automated policies regarding password composition, length, change, reuse, and lockout are applied. Role-based access and approvals, which are certified quarterly, are implemented across all in-scope systems to enforce least privileged principle.
6. Physical Security of Locations Where Personal Data is Processed.
PayPal global safety and security policies and processes set forth the requirements necessary to facilitate sounds safety and security processes, including physical security, in accordance with applicable laws, regulations and partner requirements. Special emphasis is placed on security systems and safeguards when constructing special or sensitive areas such as mail rooms, equipment storage, shipping and receiving areas, computer/server rooms, communications vaults or classified document/information storage areas in accordance with the Company’s information security handling standard.
7. Events Logging and Configuration.
PayPal has outlined and defined event logging and monitoring types and attributes. The Company collects and aggregates several types of logs to the centralized security monitoring system. Standard configuration management control is in place to ensure logs are collected from the systems, and then forwarded to our centralized security monitoring system. PayPal policies and supporting processes set forth that system configuration and hardening baselines must be implemented across all systems.
8. IT Governance and Management; Certification and Assurance of Processes and Products.
PayPal promotes a strong security philosophy across the Company. Our Chief Information Security Officer oversees information security across our global enterprise. As part of our Enterprise Risk and Compliance Management Program, our Technology Oversight and Information Security Program is designed to support the Company in managing technology and information security risks and identifying, protecting, detecting, responding to and recovering from information security threats. PayPal certifies and assures its processes and products through a variety of enterprise programs, including (i) audits and assessments of PayPal’s technical industry standard obligations including but not limited to, ISO 27001, Payment Card Industry’s (PCI) applicable standards (DSS, PIN, P2PE, etc.) and the American Institute of Certified Public Accountants (AICPA) SOC-1 and SOC-2, (ii) Risk Control Identification Process (RCIP) which ensures early engagement and a standard approach to the measurement, management, and monitoring of risk associated with the development and release of product solutions, (iii) privacy impact assessments which are integrated into the early stages of the product and software development processes, and (iv) a comprehensive third party management program, which provides assurance through continuous management of risks throughout the lifecycle of an engagement with a third party.
9. Data Minimization.
Our policies require, through technical controls, that data elements collected and generated are those which are adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed. PayPal’s privacy impact assessment processes ensure compliance with these policies.
10. Data Quality and Retention.
PayPal’s access and quality policy ensures that all personal data is correct, complete, and up to date, enabling individual users to access the system to correct and modify their particulars (e.g., address, contact details etc.), and, where a request for correction is received from a data subject, to provide a service which delivers their right to correction. Our data governance program monitors data quality, issues and remediations, as necessary. We require that all data be classified according to its business value with assigned retention periods, which is based upon PayPal’s legal, regulatory, and business recordkeeping requirements. Upon expiration of the retention period, data and information is disposed, deleted, or destroyed.
11. Accountability.
PayPal has developed a set of information security, technology, data governance, third party management and privacy policies and principles that are aligned to industry standards and designed to engage stakeholder collaboration and partnership in awareness and compliance with such policies and controls across the organization to ensure participation and accountability from the top down across the organization. Each program defines accountabilities for cross-functional data related decisions, processes and controls. As a data controller, PayPal is responsible for and demonstrates compliance with the relevant articles carrying an accountability obligation in the GDPR and other applicable data protection laws through the implementation of a privacy program policy and an underlying layered organizational and technical control structure to ensure enterprise-wide compliance with privacy law, regulation, policy, and procedures. These include being able to demonstrate compliance with the data protection laws through: 1) a strong culture of compliance, 2) an enterprise risk and compliance governance structure which includes management committees, oversight roles, privacy reporting, 3) business function accountability for compliance with the privacy program including establishment, documentation and maintenance of business processes and controls, 4) a global privacy department within the Enterprise Compliance Organization to oversee business compliance with the privacy program and define policies, standards, procedures, and tools which are operationalized by business functions, 5) communications to the enterprise by the global privacy function to promote awareness and understanding of privacy, 6) Enterprise Risk and Compliance Management Framework to ensure the use of consistent processes including privacy impact assessments, privacy monitoring and testing, privacy issue management, privacy training, annual privacy plan, and 7) reporting and analysis to management committees which oversee the Privacy Program.
12. Data Subject Rights.
PayPal has a program in place to ensure data subject rights are fulfilled, including access, correction and erasure. Data erasure requests are fulfilled unless PayPal has a legal, regulatory obligation or other legitimate business reason to retain it. PayPal’s policies ensures that erasure occurs throughout the customer lifecycle.
13. Processors.
PayPal has a comprehensive third-party management program, which provides assurance through continuous management of risks throughout the lifecycle of an engagement with a third party. We have contractual controls in place to require our processors and their subprocessors to put in place comprehensive data security and privacy standards throughout the processing chain. All subprocessors must require our advance approval before being engaged.
A) The following is applicable to UK Transfer Clauses only
Recipients
The personal data transferred may be disclosed only to the following recipients:
Data protection registration information of data exporter (where applicable)
Not applicable.
Additional useful information (storage limits and other relevant information)
As set forth in the Agreement and above in this Attachment 1.
This Data Protection Addendum for Card Processing Products (this "Addendum") forms part of the applicable agreement between you ("you" or "Merchant") and PayPal, Inc. ("PayPal") which governs PayPal’s provision of the direct card processing services to you (the "Agreement") and is incorporated by reference therein. It applies to any product, service, or other offering where PayPal provides direct card processing and/or fraud protection services (the "Payment Services") to you. This Addendum does not apply to PayPal wallet services such as pay with PayPal, Venmo, or PayPal’s pay later offers.
Part A of the Addendum applies when PayPal provides Payment Services to you in the United States and performs such Payment Services as a Service Provider. Part B of the Addendum applies if and when PayPal provides Payment Services to you outside of the United States and performs such services as a Data Controller. In the event there is any conflict between the terms of this Addendum and the Agreement, the terms of this Addendum will control. Capitalized terms used but not defined in this Addendum have the meaning set out in the Agreement.
The following terms have the following meanings when used in Part A of this Addendum:
"Customer" means your customers who use the Payment Services and for the purposes of Part A of this Addendum, are data subjects.
"Customer Data" means the Personal Data that (i) the Customer provides to you and you pass on to PayPal through the use by you of the Payment Services and (ii) PayPal may collect from the Customer’s device and browser through use by you of the Payment Services.
"Data Protection Laws" means any data protection laws, regulations, and regulatory requirements applicable to PayPal’s provision of the Payment Services in the United States, including, without limitation, the California Consumer Privacy Act of 2018 (CCPA), including any implementing regulations issued by the California Attorney General, but only to the extent applicable to the provision of the Payment Services under this Agreement.
"Personal Data" means any information relating to an identified or identifiable natural person (a "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Process" or "Processed" or "Processing" means any operation or set of operations performed upon Personal Data, including collection, recording, retention, sharing, organization, storage, access, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, making available, alignment, combination, blocking, deleting, erasure, or destruction.
"Security Incident" means the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data on systems managed by or otherwise controlled by PayPal.
"Service Provider" has the meaning set out in the CCPA.
2.1 PayPal as a Service Provider
When PayPal provides Payment Services to Merchant within the United States, PayPal shall perform such services as a Service Provider with respect to the Processing of Customer Data, including the Personal Data of Customers and other natural persons, households, and entities only for the purposes specified in the Agreement. Merchant agrees to provide to PayPal only the Customer Data that is necessary for PayPal to provide the Payment Services. The parties acknowledge and agree that PayPal is permitted to use, reproduce, and process Customer Data and payment transaction data for the following limited purposes:
2.1.2 PayPal will comply with the requirements of the Data Protection Laws with respect to the use of Personal Data under the Agreement and will not knowingly do anything or knowingly permit anything to be done with respect to the Personal Data which might lead to a breach by Merchant of the Data Protection Laws.
2.1.3 With regard to any Customer Data to be processed by PayPal in connection with the Agreement, Merchant will be responsible for determining the primary purposes for which, and the manner in which, Customer Data are, or are to be, Processed.
2.1.4 The parties acknowledge and agree that valuable consideration, monetary or otherwise, is being provided for the Payment Services being rendered by PayPal and not in exchange for Merchant providing Personal Data in connection with the Payment Services.
2.1.5 Unless otherwise required or authorized by law and subject to any applicable exceptions, limitations, exemptions, and/or exclusions set forth in the CCPA or any applicable Data Protection Laws, PayPal is prohibited from collecting, retaining, using, selling, or disclosing Personal Information except as necessary for the purpose of performing the Payment Services specified in the Agreement.
2.2 Customer Requests
PayPal will, to the extent legally permitted, promptly notify you in the event PayPal receives a request from a Customer for access to, or correction, amendment, or deletion of, that Customer’s Personal Data. PayPal will not respond to any such Customer request without your prior written consent except to confirm that the request relates to you and you hereby consent to such communication with your Customer by PayPal. PayPal will provide you with commercially reasonable cooperation and assistance in relation to the handling of a Customer’s request for access to that Customer’s Personal Data, provided that such cooperation and assistance is legally permitted and to the extent you do not have access to such Customer Data through your use of the Payment Services. PayPal and you acknowledge and agree that PayPal is authorized under applicable law to retain and process such Customer Data pursuant to applicable law, including, without limitation, any applicable exceptions, limitations, exemptions, and/or exclusions set forth in the CCPA (including without limitation, those exceptions, limitations, exemptions, and/or exclusions set forth in California Civil Code § 1798.145).
2.3 PayPal Personnel
PayPal will ensure that its personnel engaged in the processing of Customer Data are informed of the confidential nature of the Customer Data, have received appropriate training on their responsibilities, and have executed written confidentiality agreements. Such confidentiality obligations will survive the termination of the applicable personnel’s engagement. PayPal undertakes to provide its personnel with training as necessary from time to time with respect to PayPal's obligations in Part A of this Addendum so that PayPal personnel are aware of, and comply with, such obligations. Access by PayPal’s personnel to Customer Data is limited to those personnel performing Payment Services in accordance with the Agreement.
2.4 Technical and Organizational Measures
PayPal will, as a minimum, implement and maintain appropriate technical and organizational measures, as described below, to keep Customer Data secure and to protect it against unauthorized or unlawful Processing and accidental loss, destruction, or damage in relation to the provision of the Payment Services. You understand and agree that the technical and organizational measures are subject to technical progress and development. In that regard, PayPal is expressly permitted to implement adequate alternative technical and organizational measures as long as the security level of the measures is maintained in relation to the provision of the Payment Services. In the event of any detrimental change, PayPal will provide a notification together with any necessary documentation to you by email or publication on a website easily accessible by you.
Technical and organizational measures include:
2.4.1 Measures to prevent any unauthorized person from accessing the facilities used for Processing Customer Data (e.g., secured access, badges);
2.4.2 Measures to prevent Customer Data from being read, copied, amended, or moved by any unauthorized persons (e.g., Customer Data kept in locked premises);
2.4.3 Measures to prevent the unauthorized introduction of any data into the information system, as well as any unauthorized knowledge, amendment, or deletion of the recorded Customer Data (e.g., restricted access to the IT infrastructure);
2.4.4 Measures to prevent data processing systems from being used by any unauthorized person using data transmission facilities (e.g., firewalls);
2.4.5 Measures to limit an authorized person’s use and access to an automated data processing system such that the authorized person may only access Customer Data that are within their competence (e.g., specific user accounts);
2.4.6 Measures to check and record the identity of third parties to whom the Customer Data can be transmitted by transmission facilities (e.g., VPN, encryption of Customer Data);
2.4.7 Measures to check and record the identity of persons who have had access to the information system and any data introduced into the system ex post facto at any time and by any authorized person;
2.4.8 Measures to prevent Customer Data from being read, copied, amended, or deleted in an unauthorized manner when such Customer Data are disclosed or transported; and
2.4.9 Measures to safeguard Customer Data by creating backup copies (e.g., encryption of data backups).
2.5 Security Incidents
If PayPal becomes aware of a Security Incident in connection with the Processing of Customer Data and if there is a reasonable likelihood of material harm to a material part of the PayPal systems relating to the Payment Services provided to you, PayPal will, in accordance with the Data Protection Laws: (a) notify you of the Security Incident promptly and without undue delay and (b) promptly take reasonable steps to minimize harm and secure Customer Data.
Details of Security Incident. Notifications made under this Section will describe, to the extent possible, reasonable details of the Security Incident, including steps taken to mitigate the potential risks.
Communication. PayPal will deliver its notification of any Security Incident to one or more of your administrators via email. You are solely responsible for maintaining current and accurate contact information with PayPal, including for your administrators.
2.6 Deletion
Upon termination or expiration of the Agreement, PayPal will delete or return to you all Customer Data Processed on your behalf, and PayPal will delete existing copies of such Customer Data except where authorized by the Data Protection Laws or where retention is necessary to comply with applicable law.
2.7 Certification
The parties will comply with the applicable Data Protection Laws at all times. PayPal hereby certifies that it understands and agrees to the terms of this Data Protection Addendum.
2.8 Merchant Notices
You undertake to provide all notices and obtain all consents necessary for PayPal’s use of Personal Data set out above.
The following terms have the below meanings when used in Part B of this Addendum:
"Controller" means an entity that determines the purposes and means of the Processing of Personal Data, or, if such term (or terms addressing similar functions) in defined in Data Protection Law, "Controller" shall have the meaning as defined in the applicable Data Protection Law.
"Customer" means Merchant’s customers who use the Payment Services outside of the United States and for the purposes of Part B of this Addendum, are data subjects.
"Customer Data" means the Personal Data that (i) the Customer provides to Merchant and Merchant passes on to PayPal through the use by Merchant of the Payment Services and (ii) PayPal may collect from the Customer’s device and browser through use by Merchant of the Payment Services. Customer Data, as used in Part B of this Addendum, does not include Personal Data of Merchant’s United States customers.
"Data Protection Laws" means any applicable data protection laws, regulations, directives, regulatory requirements and codes of practice applicable to the provision of the Payment Services including any amendments thereto and any associated regulations or instruments (e.g., the General Data Protection Regulation (EU) 2016/679 (GDPR), the Australian Privacy Act 1988 (Cth), the Personal Information Protection and Electronic Documents Act (Canada), the Personal Data (Privacy) Ordinance (Cap.486) (Hong Kong), the Brazilian General Data Protection Law, Federal Law no. 13,709/2018 and the Personal Data Protection Act 2012 (Singapore)), but only to the extent applicable to the provision of the Payment Services under this Agreement.
"PayPal Group" means PayPal, Inc. and all companies in which PayPal or its successor directly or indirectly from time to time owns or controls. Such entities shall include, without limitation, PayPal (Europe) S.à r.l. et Cie, S.C.A., PayPal do Brasil Serviços de Pagamentos Ltda., PayPal Australia Pty Ltd., PayPal Hong Kong Limited., PayPal Payments Private Limited, Operadora PayPal de México S. de R.L. de C.V, PayPal Canada Co. and PayPal Pte. Ltd.
"Personal Data" means any information relating to an identified or identifiable natural person (a "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Process" or terms addressing similar functions when used in Part B of this Addendum shall have the meaning as defined in the applicable Data Protection Laws.
PayPal shall comply with the requirements of the Data Protection Laws applicable to Controllers in respect of the use of Customer Data under Part B of this Addendum (including without limitation, by implementing and maintaining at all times all appropriate security measures in relation to the Processing of Personal Data) and shall not knowingly do anything or permit anything to be done with respect to the Personal Data which might lead to a breach by Merchant of the Data Protection Laws. PayPal shall only transfer Personal Data to third parties, sub-processors or members of the PayPal Group for the purposes of providing the Payment Services and shall have written agreements with such third parties and sub-processors which contain terms for the protection of Customer Data, which are no less protective than the terms set out in Part B of this Addendum.
When PayPal provides Payment Services to Merchant outside of the United States, PayPal shall perform such services as an independent Controller with respect to the Processing of Customer Data. The parties acknowledge and agree that Merchant and PayPal are each independent Controllers in respect of all Personal Data Processed in connection with the Payment Services provided outside of the United States. As such, PayPal independently determines the purpose and the means of the Processing of such Customer Data and is not a joint Controller with Merchant with respect to such Customer Data.
The parties acknowledge and agree that PayPal is permitted to use, reproduce and Process Customer Data and payment transaction data for the following limited purposes:
Merchant shall use commercially reasonable efforts to (i) notify Customers in their privacy policy that PayPal is an independent Controller for the purpose of Processing Customer Data as described in Part B of this Addendum and (ii) include a link to the applicable PayPal or Braintree privacy policy in Merchant’s privacy policy.
The parties agree to co-operate with each other to the extent reasonably necessary to enable the other party to adequately discharge their responsibility as an independent Controller under Data Protection Laws. The parties agree that to the extent Merchant receives a subject access request or any exercise by a Customer of its rights under Data Protection Laws, Merchant shall respond to such Customer’s access request directly. Merchant also shall inform the Customer that they may exercise their data subject rights in connection with the Payment Services with PayPal according to the instructions described in the Privacy Statement available at www.braintreepayments.com for a Braintree customer and www.paypal.com for a PayPal customer. In addition, if in connection with any security incident, PayPal determines in its sole discretion that it must notify affected Customers and PayPal does not have the necessary contact information about an affected Customer to make such communication, then Merchant shall use commercially reasonable efforts to provide PayPal with information about Customers that Merchant may possess for the limited purpose of PayPal’s compliance with applicable notification obligations regarding affected Customers under Data Protection Laws.
We each agree that PayPal may transfer Customer Data Processed under the Agreement outside the country where it was collected as necessary to provide the Payment Services. If PayPal transfers Customer Data protected under Part B of this Addendum to a jurisdiction for which the applicable regulatory authority for the country in which the data was collected has not issued an adequacy decision, PayPal will ensure that appropriate safeguards have been implemented for the transfer of Customer Data in accordance with the applicable Data Protection Laws. For example, and for purposes of compliance with the GDPR, PayPal relies on Binding Corporate Rules approved by competent supervisory authorities and other data transfer mechanisms for transfers of Customer Data to other members of the PayPal Group.
With respect to your data transfers to PayPal of its Customers located in the European Union, Switzerland, the Europeans Economic Area, and/or their member states and the United Kingdom, the parties each agree that (i) your signing of the Agreement will be deemed to be signature and acceptance of the Controller to Controller Standard Contractual Clauses approved by EC Commission Decision of 27 December 2004 (C(2004)5721) ("C2C Transfer Clauses") by Merchant, as the data exporter and (ii) PayPal’s signature of this Agreement will be deemed to be signature and acceptance of the C2C Transfer Clauses by PayPal, as the data importer. In the event the European Commission revises and thereafter publishes new C2C Transfer Clauses or as otherwise required or implemented by the European Commission, the parties agree that such new C2C Transfer Clauses will supersede the present C2C Transfer Clauses. The C2C Transfer Clauses will be incorporated into the Agreement by reference and will be considered duly executed between the parties upon entering into force of this Agreement subject to the following details:
PayPal agrees it will process the Customer Data in accordance with Set II, clauses II(h)(iii) of the C2C Transfer Clauses and by signing the Agreement it will be deemed to duly initial and accept such clause II(h)(iii); and
The parties agree that the details required under the C2C transfer Clauses Annex B are as set forth on Attachment 1.
Data subjects
The Personal Data transferred concern the following categories of data subjects:
The data exporter and its Customers.
Purposes of the transfer(s)
The transfer is made for the following purposes:
Performance of the services provided by data importer to data exporter in accordance with the Agreement.
Categories of data
The Personal data transferred may include the following categories of data:
Customer name, amount to be charged, date/time, bank account details, payment card details, CVC code, post code, country code, address, email address, fax, phone, website, expiry data, shipping details, tax status, unique customer identifier, IP Address, location, and any other data received by PayPal under the Agreement.
Recipients
The personal data transferred may be disclosed only to the following recipients:
The importer’s service providers, affiliates, and personnel performing services in accordance with the Agreement.
Sensitive data (if appropriate)
The personal data transferred concern the following categories of sensitive data:
Not applicable, unless Merchant configures the service to capture such data.
Data protection registration information of data exporter (where applicable)
Not applicable.
Additional useful information (storage limits and other relevant information)
As set forth in the Agreement.
Contact points for data protection enquiries
Data importer: Contact points for Data importer can be found in the Agreement.
Data exporter: Contact points for Data importer can be found in the Agreement.
